Your Data at bat 33 Fully Secured

1Introduction

Welcome to bat 33. This privacy policy explains how bat 33 collects, uses, and protects your personal information. bat 33 believes that every user's privacy is a fundamental right, and safeguarding that right is one of our highest responsibilities.

By using the bat 33 website or app, you agree to this privacy policy. We recommend reading this document in full before using the service. If you have any questions, the bat 33 support team is always ready to help.

Bat 33 complies with applicable Bangladeshi law and international data protection standards. Millions of Bangladeshi players trust our platform — maintaining that trust is bat 33's primary commitment.

2What Information We Collect

Bat 33 only collects information that is genuinely necessary to deliver a safe and high-quality gaming service. No additional data is collected beyond that.

Information collected at registration:

• Full name — required for payment verification.
• Mobile number — for account verification and communication.
• Date of birth — for age verification (18+ check).
• Password — stored in encrypted form, invisible to anyone.

Information collected during KYC verification:

• Copy of national ID or passport.
• Selfie or photo — for identity verification.
• Proof of address (if required).

Automatically Collected Data:

• IP address — for security monitoring purposes.
• Device information — for app optimization.
• Browsing logs — for diagnosing technical issues.
• Cookie and session data — used to improve service quality.

3How Your Data Is Used

Bat 33 uses collected data solely for its stated purposes. No data is ever used outside of those purposes.

• Account Management: To create, verify, and maintain your bat 33 account.
• Payment Processing: For processing deposits and withdrawals securely.
• Security Assurance: To detect and prevent fraud and unlawful activity.
• Customer Support: To resolve your issues quickly and effectively.
• Service Improvement: Used as analytical data to improve bat 33's games and features.
• Fulfilling Legal Obligations: To comply with applicable laws and regulatory requirements.
• Promotional Communications: Used solely to send you offers and updates with your consent.

4When and With Whom Your Data Is Shared

Bat 33 does not share your personal information as a general practice. It may only be shared in the following limited circumstances:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket only receive the information strictly necessary to process your transaction.
• Legal Authorities: Data may be disclosed upon a valid order from a court or government authority.
• Technology Partners: bat 33's technical service providers may access limited data under strict confidentiality agreements.
• Fraud Prevention: Dedicated security partners for operating the fraud detection system.

Outside of the cases listed above, bat 33 does not share, sell, or lease your personal information. All third-party partners are bound by the same privacy standards as bat 33.

5Cookie Policy

The bat 33 website and app use cookies — small text files stored on your device that help improve the quality of our service.

Types of cookies bat 33 uses:

• Essential Cookies: Used to maintain login sessions and ensure security. Without these, the service will not function.
• Analytics Cookies: To understand which pages bat 33 users spend the most time on. All data is fully anonymised.
• Preference Cookies: To remember your language, theme, and other preferences.

You can block cookies by changing your browser settings. However, blocking certain cookies may cause some bat 33 features to not function properly.

6Data Protection Methods

Bat 33 uses industry-leading technology to keep your data safe. Our security is multi-layered, so if one layer is ever compromised, the others continue to protect you.

• SSL/TLS Encryption: All communication between the website and servers is encrypted.
• Password Hashing: Your password is never stored in plain text.
• Two-Factor Authentication: OTP verification as an additional layer of protection.
• Firewall & IDS: Systems in place to detect and prevent unauthorised access.
• Regular Security Audits: bat 33 systems undergo regular security testing.
• Restricted Access: bat 33 staff can only access the information required for their specific role.

7How Long Your Data Is Retained

Bat 33 retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted.

• Account Information: Retained for as long as the account remains active.
• Transaction Records: Generally up to 5 years, as required by law.
• KYC Documents: Stored securely after verification and permanently deleted within a set period after account closure.
• Log Files: Retained for a limited period for security analysis.
• Marketing Data: Deleted immediately upon withdrawal of consent.

After account closure, some data may need to be retained for a defined period due to legal obligations. In such cases, its use is strictly limited.

8Your Rights Over Your Data

Bat 33 believes you should have full control over your own data. Your rights are outlined below:

To exercise these rights, contact the bat 33 support team. bat 33 typically responds to such requests within 30 days.

9Child Protection Policy

Bat 33 strictly does not provide services to anyone under the age of 18, and does not knowingly collect personal information from minors.

Date of birth is verified at registration, and anyone under 18 is immediately blocked from completing the process. Age is confirmed again during KYC verification at the time of withdrawal.

If a parent or guardian suspects that their minor child has created an account on bat 33, please contact our support team immediately. bat 33 will act promptly to close the account and delete any associated data.

10Privacy Policy Changes

Bat 33 may update this privacy policy from time to time, due to service improvements, new legal requirements, or technical changes.

For significant changes, bat 33 will notify you in advance via mobile notification or the app. Continued use of bat 33 after any changes takes effect constitutes acceptance of the updated privacy policy.

The date of the latest update is always shown at the top of this page. We recommend checking back regularly.

11Contact & Complaints

If you have any questions, concerns, or complaints about the privacy policy, the bat 33 support team is always ready to help. We provide support in Bengali and aim to respond within 24 hours.

To make any request regarding your data — such as viewing, correcting, or deleting it — please contact us through support and clearly state your request. bat 33 takes every request seriously.